Pakistan has secured a significant milestone in digital transformation as Meta recognizes the implementation of the WhatsApp Business Platform by Eocean for Pakistan Telecommunication Company Limited (PTCL). This acknowledgment highlights the country’s growing influence in tech-driven customer engagement solutions.

Revolutionizing Customer Experience with WhatsApp

Eocean’s Digital Connect, a customer engagement platform powered by WhatsApp Business API, has transformed the way PTCL interacts with its millions of customers. By automating service requests, troubleshooting, billing inquiries, and add-on subscriptions—all within a seamless WhatsApp chat—PTCL has set a new benchmark in digital customer service.

Why This Recognition Matters

Meta’s acknowledgment of Eocean’s implementation showcases Pakistan’s capability to develop world-class digital solutions. The platform’s ability to handle large-scale interactions with personalized, instant support has not only improved user experience but also reduced the need for manual customer service interventions.

A Leap Forward for Pakistan’s Digital Ecosystem

This recognition reinforces Pakistan’s position as a hub for digital innovation. By leveraging WhatsApp’s trusted platform, Eocean and PTCL have demonstrated how technology can drive efficiency, enhance customer satisfaction, and position businesses for future growth.

With such global recognition, Pakistan’s tech landscape is poised for even greater achievements in the digital transformation journey.