In a groundbreaking move for Pakistan’s power sector, Convex Interactive has partnered with K-Electric (KE) to launch Kineto—the nation’s first generative AI-powered chatbot. This innovation marks a significant leap forward in digital customer service, redefining how utility companies engage with consumers.

A New Era of Customer Engagement

Kineto is designed to offer faster, smarter, and seamless customer interactions, eliminating frustrating wait times and enhancing self-service capabilities. In just its first weekend, Kineto interacted with over 3,200 users and facilitated nearly 13,000 interactions, highlighting its potential to revolutionize customer experience in the power sector.

“At Convex Interactive, we believe technology should work for people. Kineto is a testament to how AI can revolutionize customer service, making interactions intuitive and effortless.” — Aamir Irfan Siddiqui, CEO & Founder, Convex Interactive

AI-Powered Convenience for K-Electric Customers

Kineto is more than just a chatbot; it’s a digital concierge for K-Electric customers, providing:

• Real-time billing updates

• Outage notifications

• New connection requests

• Digital payments

• Instant, personalized responses through conversational AI

By reducing reliance on traditional call centers, Kineto ensures 24/7 customer support with instant solutions, enhancing service efficiency and customer satisfaction.

“At K-Electric, we are committed to innovation that enhances our customers’ journey. The KE Live app has grown 21% annually, now connecting 1.3 million users. Launching Kineto is a natural step in our investment in future-ready digital platforms.” — Noor Afshan, Senior Director, Customer Experience & Digital Payments, K-Electric

Redefining Digital Transformation in Pakistan

From handling real-time service inquiries to enabling seamless digital payments, Kineto is reshaping customer support for K-Electric. By integrating AI-driven solutions, Convex Interactive continues to lead digital transformation in Pakistan, setting a new benchmark for AI-powered customer engagement in the utility sector.

With Kineto’s launch, the future of customer service is here—fast, smart, and AI-driven.